i tried doing a soft reset removing the SIM before inserting it again yet when i switch it on again it keeps on showing me “android is starting, optimizing apps “.i don’t know what to do please help me…is that a virus?The update is on the small side, coming in at around 118MB.
To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
In this latest installment of our troubleshooting series we will tackle the Galaxy Note 9 stuck on updating software issue.
If you own a Samsung Galaxy Note 9 or any other Android device for that matter then feel free to contact us using this form.
Google periodically pushes upgrades to the firmware on an Android phone by sending the updated information through a cellular or Wi-Fi connection.
When the phone is turned on, notification of the available update appears on the screen.